The Lofts Suites - Refund and Cancellation Policy

All reservations, including corporate, institutional, and long-term agreements, are governed by the following terms and conditions:

Free cancellation is allowed up to 21 days prior to the scheduled check-in.
Cancellations made 21–8 days prior to check-in incur 75% of the total booking value.
Cancellations within 7 days of check-in, same-day cancellations, early departures, or no-shows incur 100% of the booking amount and are non-refundable.

Monthly, medium-term, and long-term bookings under corporate agreements constitute a firm contractual commitment.
Any cancellation or early termination will result in forfeiture of the first month’s rent and any security deposit.
Changes to reservation dates must be approved in writing, are subject to availability, and any rate adjustments must be settled immediately.
Promotional, negotiated, or discounted corporate rates are strictly non-refundable unless expressly stated in the contract.

Requests for date changes must be submitted in writing.
Approval is at management discretion, based on availability and prevailing rates.
Rate differences, if applicable, are payable immediately.

Where refunds are applicable, they are processed within 14 working days, net of bank fees and administrative costs.

All cancellation, amendment, or refund requests must be submitted via email and are only valid upon written confirmation from management.
The Lofts Serviced Apartments reserves the right to enforce these terms without exception.